Everything You Need to Know
How We Work
Browse our collection by designer, size or occassion, find your perfect fit and simply use the calendar to place your booking.
Select your size and choose the date you would like the dress to arrive. We recommend selecting a delivery date 1-2 days before your event.
You can select to have the dress express posted to you (Australia-wide) or pick up at our Wagga studio. You can also select expediated delivery if you have a last minute order - your dress will then be shipped by Fed Ex/TNT.
All postage orders include a return pre-paid label to attach to your reusable satchel to return the dress.
Any questions? Contact us via our live chat, email hire@thatdresshire.com.au, DM on Instagram @thatdresshire
Hire Period and Returns
The hire period is four days. The first day of your booking is your start date, the final day of the booking is the day the dress must be returned.
We also offer extended bookings.
Please email hire@thatdresshire.com.au, message us via Instagram @thatdresshire or click the chat icon below for extended bookings and pricing.
To return, simply pop your hire back in the package it arrived in, attach the provided pre-paid label and lodge at your nearest Australia Post Outlet.
Remember to keep your receipt for proof of lodgement!
Last Minute Bookings
We offer Expedited Delivery for $49.95.
Simply place your order before 12pm (AEST) and select Expedited Delivery at checkout for next business day delivery to most metro and major regional areas (WA, rural and remote areas may require 2 business days).
Not sure if it will arrive in time?
Email us at hire@thatdresshire.com.au, DM us on Instagram @thatdresshire, or click the chat icon below and we’ll confirm delivery timing for you before you book.
Because last-minute plans deserve a fabulous outfit too. ✨
Delivery Time Frames
Australia Post Express Delivery $28.95
Metro NSW, VIC, ACT: Allow 2 business days
Metro QLD: Allow 3 business days
Metro SA: Allow 4 business days
Metro WA: Allow 5 business days
Regional NSW and VIC: Allow 3 business days
Other Regional and Remote Areas Australia-Wide: Allow 5 business days
Delivery timeframes are estimates
TNT/FEDX Expedited Delivery $49.95
Bookings must be placed before 12pm for next day delivery
Overnight delivery to metro and major regional centres across Australia
For rural and remote locations, please allow 2 business days
Postage Costs
Standard postage is $28.95 and includes your return pre-paid label.
Need it faster? Expedited Delivery available for $49.95 (orders placed before 12pm) to be delivered next business day
Trying on a Dress
In person try-ons are available in our Wagga studio. We also offer postal try-ons. To book an in-person try-on or to see how our postal try-ons work follow Book a Try On here.
Of course, if you have any questions around sizing, please contact us – we are more than happy to help!
Cleaning
No need to clean your dress (in fact it is important you don’t clean or attempt to clean the item which may result in damage). Simply, return after wearing and we look after the cleaning for you. Cleaning costs are included in your hire price.
Dress Damage
We understand that things happen – and we will do our best to repair any minor damage. Costs of all repairs will be advised and charged as applicable. If damage is beyond repair, the recommended retail of the dress will be payable.
Cancellation of Orders
We understand things can change. If you need to cancel your order, please email hire@thatdresshire.com.au, message us via Instagram @thatdresshire or click the chat icon below.
If your hire start date is more than 15 days away, we will refund you to you original payment method.
If your hire start date is 15 days or less away, we will provide you with a store credit minus a $40 cancellation fee.
If your hire start date is 8 days or less away, or the item has already been posted, refunds or credits are not available
For a full explanation of our refund and cancellation policy, please see our refund and cancellation policy
Contact Us
E-mail hire@thatdresshire.com.au
DM us on Instagram @thatdresshire