Hire Agreement and Terms & Conditions
Agreement
1. By paying the rental price to That Dress Hire, you are agreeing to hire the garment from That Dress Hire subject to the terms and conditions set out in this document.
2. You acknowledge and agree that:
a. the garment remains That Dress Hire property at all times;
b. you must not damage the garment; and
c. you bear the entire risk of loss or damage arising out of or in connection with the use and storage of the garment from collection/receipt until the return of the garment to That Dress Hire
Payment
3. Payment of the rental price must be made at the time the order is placed through the payment services provided by That Dress Hire. That Dress Hire is unable to process your order(s) until such payment is made and proof of payment is received.
4. Payment of hire signifies agreement to our Terms and Conditions.
5. A booking is confirmed upon receipt of rental price and postage (if applicable) AND proof of payment (via website or other means if applicable).
6. Once the rental price for a garment has been paid for in full, subject to any other clause of this agreement, credits will only be provided at the discretion of That Dress Hire (see Refunds and Cancellations).
Hire Period
7. All garments are booked for a 4-day rental period, for local pick up or Australia Post delivery.
a. For example, local pickup booking from Thursday to Sunday; return by Monday 5pm to collection site.
b. For example, mail delivery booking from Thursday to Sunday; return garment using your supplied prepaid label to a YELLOW express Australia Post box or an Australia Post outlet by Monday 4pm. DO NOT place item in a RED Australia Post box or late fees may apply.
8. Longer hire periods are to be agreed upon in writing between That Dress Hire and the borrower.
Returns and Late Fees
9. All garments are to be returned to That Dress Hire (unless otherwise agreed by That Dress Hire in writing) by 4pm 4-days (inclusive) following receipt of the garment.
a. If you selected pick up as your delivery method, you must return the garment to the same address as you collected it from by the return date unless otherwise arranged in writing with That Dress Hire.
b. If you received the dress via post, please use the return prepaid label provided and lodge with an Australia Post outlet before 4pm on your return date (we do not recommend placing in an Australia Post post box as you will not have proof of lodgement in the event that a parcel is lost or delayed by Australia Post and will be liable for replacement of the dress). If you do post in an Australia Post box it must be a yellow box. Do not post in a red box as this voids express post. If a garment is returned via a red post box late fees will be charged (calculated by the date of the first scan of receipt by Australia Post).
10. If the garment is not returned by agreed return time or posted incorrectly:
a. you will be charged late fees in the amount of $30 per day until the garment is scanned by Australia Post for return to That Dress Hire; and
b. and the garment is not returned within 7 days from the return time, you will be charged all late fees and in addition the original purchase price/ recommended retail price (RRP) at the time of purchase.
Condition, Cleaning, and Damage
11. You agree to return the garment to That Dress Hire in the condition it was provided to you. Please keep in mind that hire garments are 'pre-loved' items and will sometimes have minor wear and tear, repairs, or very small marks on them from previous hires.
12. All cleaning of the garment will be arranged by That Dress Hire. In hiring the garment you agree that you will not attempt to clean the garment (the garment may further damaged by this process).
13. If a garment is returned with minor damage that does not impact the ability to re-hire the garment (to be determined at the discretion of That Dress Hire)
a. you will be liable for the cost of the repair (which is to be paid by you in addition to the rental price already paid). The cost of repair will be determined in good faith by That Dress Hire.
14. If a garment is returned with major damage that can not be repaired or repairs would leave the dress in a condition in which it cannot be re-hired (to be determined at the discretion of That Dress Hire acting reasonably)
a. you will be liable for the full replacement cost of the garment (which is to be paid by you in addition to the rental price already paid), which will be determined in good faith by That Dress Hire and which may be up to, but not above, the RRP of the garment. Upon payment the garment will be returned to you.
15. You agree to pay the additional fees and costs (if applicable) set out in this agreement within 7 days of being advised of that amount in writing.
Refund and Cancellation
16. You will be entitled to a refund if the garment is received damaged beyond normal wear and tear expected of a hire garment (to be determined by That Dress Hire at That Dress Hire’s discretion and acting reasonably). You acknowledge and agree that you are hiring a second-hand garment that has been worn previously and that some wear and tear is to be expected.
17. If you wish to cancel your order
a. and cancel equal to or more than 15 days before the agreed rental date, you will receive a full refund minus a $40 administration fee.
b. and cancel equal to or less than 14 days before the agreed rental date, you will receive a store credit minus a $50 administration fee.
c. and cancel equal to or less than 8 days before the agreed rental date, and the item has not already been shipped or picked up, we will provide a store credit minus a cancellation fee equal to 50% of the hire amount
d. If an item has already been shipped or picked up by the borrower, neither a refund or credit is available.
Australia Post Shipping Delays
18. From time to time, arrival of items may be delayed due to Australia Post delays. This could be the result of mis-sorting or unexpected Australia Post delays. For this reason, we strongly suggest you begin your hire 1-2 days before your event. If an items is delayed due to an Australia Post error or delay and you have followed our shipping guidelines (including beginning your hire 1 to 2 days before your event), and your item does not arrive in time for your event, we will provide a store credit, equal to the amount of the hire, upon its return.
Collection of Outstanding Amounts
19. That Dress Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to legal action and/or using third party collection agencies. If a third party collection agency is engaged due to non-payment, or legal proceedings occur, you will be liable for the amount due, interest on the outstanding debt, and all other associated costs incurred during debt collection and/or legal action.